The company commits and assures to provide the best possible recourse to resolve the grievance. Below are the steps which the customer needs to take for resolving his/her grievances:
The customer needs to lodge a complaint/grievance by sending a mail to firstname.lastname@example.org with subject line “Complaint & Grievance Register”. The company shall respond to the complaint within 7 working days, from the date of receipt/lodgement of complaint. The company on receipt of the complaint shall examine the same and accordingly communicate in writing/email/phone, its response on the same to the customer or else suitable justification shall be provided in case the resolution of the complaint requires more than the time stipulated above.
If the customer is still not satisfied with the response received, or if the customer doesn’t receive any response within 7 working days, then the customer can mail or call to the Grievance Redressal Officer of the company as mentioned below: –
Mr. Vikrant Singh
E-mail Id: email@example.com
After examining the matter, customer grievance/complaint shall be resolved within 7 working days.